Redmine HelpDesk plugin
Receive mail from customers
Auto creating contacts from email senders
Attach issues to created contacts from mail
Send notification to contact that his issue received and processing
Find existing contacts by mail and attach messages to
Send answer from redmine to contact email
Add tags to autocreated contacts
White list for customers
Black list for spamers
Redmine HelpDesk plugin
Contentwise responsible person: Thunderbird Email Address Extractor