The Job Log v3.0

The Job Log
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DL: 11

Last Update:2007-10-18 - Major Update: Price change
Requirements:IE 6.0 or later
Type:Shareware
Limitations:15 Trial
Category:Business::Helpdesk & Remote PC
Language:English


OS



The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue.  Tickets are issued as the call is taken by the support desk.

  Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone.  Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.





job - work order - track - trackit - ticket - customer support - help desk - help - support

Contentwise responsible person: Lazy Bayou, P. O. Box 278, 38680-0278 Walls, MS, USA
Jim Tanner, info(at)lazybayou(dot)com, Phone: 901-828-0990